LashMuse Support

Contact

Email: imaezings@gmail.com

App Name: LashMuse

Developer: Hyunseung Lee (Imaezings)

Requirements: iPhone or iPad with iOS / iPadOS 17 or later

Support Languages: English, Korean

What to Include in Your Email

To help us respond faster, please include:

• your device model and iOS version;
• the app version;
• a short description of the problem and the screen where it happened;
• screenshots if available; and
• whether the issue is related to the camera, photo analysis, saving, sharing, or ads.

Frequently Asked Questions

1. Is LashMuse free?

Yes. All lash designs, color lenses, and full-quality saving are free. The app is supported by ads.

2. The app cannot access my camera.

Tap Open Settings in the message the app shows, or open the iOS Settings app, find LashMuse, and turn on Camera. You can always use a photo from your library instead.

3. I cannot access my photos.

Open the iOS Settings app, find LashMuse, and allow photo access. To save results, allow “Add Photos Only” or full access.

4. The app could not detect my eyes.

Use a clear photo facing the camera, with both eyes open and visible, good lighting, and no hair or glasses covering the eyes. Very small faces in wide shots may not be detected.

5. How do I zoom in on the photo?

In the editor, pinch with two fingers or double-tap to zoom in. Drag to move a zoomed photo, and double-tap again to go back. Press and hold Before/after to compare with the original.

6. How do I undo my style changes?

In the Style tool, tap Reset to go back to the design’s default look. To return only the intensity, tap Back to 50% next to the Intensity slider.

7. Do saved images have a watermark or lower quality?

No. Saved images have no watermark and keep your photo’s quality (very large photos are saved at up to 4032 pixels on the long side).

8. Why do I see ads?

Ads keep LashMuse free. A full-screen ad may appear after you finish saving or sharing, or when you leave the result screen. Ads never appear while you are editing.

9. How do I make a Before → After video?

On the result screen, tap Before → After reel (marked “Ad”) and watch a short ad to the end. If you close the ad early, the video is not created; you can try again. If no ad is available, the video is created without one.

10. Where are my saved looks (“My looks”)?

Saved looks are stored only on your device. They are deleted if you delete the app, and they do not transfer to another device.

11. I bought “Pro” in an earlier version.

The app no longer sells upgrades, and all features are now free. If you bought Pro, ads stay off on the device where you bought it. This status is stored on that device only and cannot be restored after the app is deleted. Please contact us with your Apple receipt if you need help.

12. How do I change my ad privacy choices?

In the EEA, the UK and Switzerland, tap Privacy choices on the home screen. LashMuse does not track you across other companies’ apps and websites. See the Privacy Policy for details.

Korean Support / 한국어 지원

Privacy

Please review our Privacy Policy for information about how LashMuse handles data.